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Customer Service Administrator

Job Details
  • 9997g
  • JVP Group
  • St Asaph, Denbighshire
  • Permanent, Full Time
  • Salary in region of £20,000 to £23,000 + generous annual leave

Customer Service Administrator  

At JVP Group our client base is rapidly growing at pace, so we’re expanding our team. An exciting career opportunity is available for a highly motivated and organised individual with a positive mindset and a high level of attention to detail, to play a key role in delivering the variety of job advertising and recruitment support solutions that we provide to employers across the UK.

Although welcome, no prior experience is required for this role as thorough hands-on training will be provided, but you will need to bring:

  • Enthusiasm to learn and determination to succeed
  • An inquisitive mindset with a helpful, friendly, confident, and professional telephone manner
  • Exceptional active listening skills with a high level of attention to detail
  • Superb organisational skills and be able to work under pressure with frequently changing priorities
  • Timely and accurate typing and data entry skills
  • Natural ability for written communication with a high standard of grammar and spelling

If you’ll thrive in a busy role where you’ll learn something new every day, then explore this superb career opportunity within our highly driven team at JVP Group.

Our Company

We are JVP Group, an award-winning, innovative job advertising and marketing company that continues to grow and evolve. Let’s get one thing straight from the start, we are not a recruitment agency. JVP Group is a disruptor in the recruitment market, delivering high-quality, unique solutions to employers across the UK, including to many well-known brands and across a diverse range of sectors.

Job advertising is what we do and do very well, day in day out, our team have over 20 years’ experience, so clients trust us to write job advert copy and deliver comprehensive job board advertising, social media marketing and recruitment support solutions, that get results.

The Role – Customer Service Administrator 

The talented team at JVP will train and support you, encourage and challenge you, but the key formula for success will be your determination to learn and develop, and desire to deliver high standards.

This is a varied role with a fast-paced workload and plenty of multi-tasking, and you’ll need to quickly develop an in-depth understanding of our clients, services, systems, and processes.

Working closely with our Talent Attraction Advisors, as a Customer Service Administrator you will receive comprehensive training that will enable you to:

  • Accurately publish job adverts onto our network of job boards
  • Schedule social media marketing for recruitment campaigns
  • Complete talent research and messaging activity on social media
  • For clients using our managed service solutions, as an extension of their team, review and shortlist applications, conduct preliminary telephone interviews and coordinate the interview process for clients to meet their shortlisted applicants – you’ll need to thrive being on the phone using your active listening skills and be super organised
  • Assist with other administrative and customer service tasks as required

The Package

You will have plenty of opportunity to reap the rewards as you establish yourself in our growing business and contribute to achieving company goals.

You will benefit from:

  • Comprehensive training and support
  • Salary in the region of £20,000 to £23,000, starting level dependent on experience
  • Generous annual leave starting at 25 days and rising incrementally with length of service to a max of 30 days plus bank holidays
  • Permanent contract with full time hours Monday to Friday 8.45am to 5.15pm

You’ll be working at our prestigious offices located on the New Vision Business Park in St Asaph, conveniently situated near to the A55. Our facilities provide the space to think, the room to grow, and the technology to innovate. Our people are at the heart of everything that we do.

How to Apply

Express your interest by submitting both your CV and a cover letter, stating why you believe this role and our company is the perfect fit for you.

Shortlisted applicants for this Customer Service Administrator role will initially be sent a link to complete an online skills assessment, which forms part of our selection process.

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