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Customer Service Enquiry Officer

Job Details
  • 5017
  • Moneypenny
  • Wrexham
  • Permanent, Full Time
  • Starting salary of £20,000, rising to £21,500 + generous perks

Customer Service Enquiry Officer Multiple opportunities available

Are you able to demonstrate empathy whilst remaining impartial? If yes and you love helping people, then come and join the happiest office in the land, working as part of our thriving business voted one of the best companies to work for in the UK!

Our Company

Moneypenny started life as a telephone answering service with a difference: offering clients one person who they know and trust to look after calls exactly as if based in their office. Today, we’re proud to call ourselves the world’s leading outsourced communications provider.

We recruit only the best people, who can deliver excellent standards of customer service and love working together, with us, to ensure that our clients get an unprecedented level of customer service.

As a result of the hard work of our employees and in recognition of their efforts, we offer attractive benefits including an on-site pub and gym, in addition to a flexible benefits scheme to suit you. We are a fast-growing business that is creating new opportunities all the time, boasting award-winning £15m headquarters with welcoming, spacious, and eco-friendly state-of-the-art offices, and communal spaces including a treehouse!

The Role – Customer Service Enquiry Officer

We have multiple vacancies available for customer service superstars to join the team taking calls for a specialist client of Moneypenny. You will be part of a dedicated team of 35, where you will represent the client as though based in their office, striving to impress every caller and making the most of your amazing customer service skills. Duties will include:

  • Taking detailed information from telephone callers in order to fully understand the issues arising to them, and logging their case with our client
  • Dealing with challenging calls in a calm, professional and efficient manner
  • Collecting information from callers in line with expectations outlined via our client’s quality assurance framework
  • Working to agreed timescales, and handling new and existing case enquiries efficiently, accurately, and delivering high quality outputs

Our Requirements – Customer Service Enquiry Officer

  • Fabulous attitude towards delivering exceptional customer service over the phone
  • Ability to demonstrate empathy whilst remaining impartial
  • Confident telephone manner with excellent communication and interpersonal skills
  • Accurate and timely data entry skills

Although not essential as full training will be provided, ideally you will have experience of handling complex calls, cases, and data in a busy working environment.

The Package

You’ll be working in an über friendly environment in our offices in Wrexham and as a Customer Service Enquiry Officer, you will benefit from:

  • Comprehensive training to enable you to flourish
  • Long-term progression across the business
  • Starting salary of £20,000, rising to £20,500 after 6 months and increasing thereafter to £21,500 (based on full time hours 39.5 hours per week)
  • 26 days holiday
  • Subsidised meals
  • Free onsite gym access
  • Mental health support (Employee Assistant Program)
  • Flexible benefits scheme where you can pick and mix to suit you and your lifestyle including life insurance, pension top-ups, health and dental care and small personal loans
  • And did we mention our epic parties? We know how to celebrate in style

You’ll be employed on a permanent contract, working 39.5 hours per week between the hours of 8am and 8pm. This will include weekdays and weekends.

PLEASE NOTE: By clicking apply on this job site, you will automatically be redirected to the Moneypenny careers website, where you will be required to provide simply a few details to express your interest in the role.

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