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Food and Beverage Assistant

Job Details
  • APS007
  • Adventure Parc Snowdonia
  • Dolgarrog
  • Permanent, Part Time
  • £9.30 per hour

We launched our world-first inland surf lagoon - Surf Snowdonia - in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

We are now looking for Food and Beverage Assistants who share our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

Job Purpose

To maximise customer spend whilst delivering exceptional customer experience.

Main Duties and Responsibilities

  • Report for duty on time in line with department personal presentation standards; submit specific time off requests as per department guidelines
  • Be aware of planned learning sessions and attend as required
  • Organise your “working station” to ensure you’re able to deliver excellent customer service and complete the sales transactions / system effectively 
  • Be aware of department standards, goals, objectives and performance
  • Understand the products we sell, their price and the processes and systems designed to present them to our customers
  • Communicate clearly between the customer and kitchen / dispense, both ways
  • Be proactive in ensuring all guests are welcomed in a timely and appropriate manner
  • Demonstrate an awareness of customer priorities, anticipate needs and build rapport
  • Optimise customer spends through promotional awareness and suggestive selling techniques and prioritise activities / interactions as appropriate
  • Be fully briefed pre and post service and be “tuned in” on the ”tone” of service delivery for each service period / circumstance
  • Deliver products that meet the specified presentation and delivery guidelines
  • Close down transactions effectively, solicit feedback and deliver a memorable goodbye. Be aware of company policy and legal requirements that affect your role and always respect the privacy of our customers
  • Ensure your behaviour respects the perspective, privacy, safety and security of your colleagues
  • Apply yourself fully during team training and briefing exercises
  • Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own

Key Skills / Experience Requirements

  • Teamwork - The ability to work cooperatively with others, be part of a team and work together as opposed to working separately or competitively. The willingness to cooperate with others and seek common goals
  • Living the Values - The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide
  • Dependability - The ability to do what is required to meet commitments and to deliver as needed
  • Adaptability - The ability to be flexible and change as needed. The willingness to learn from others
  • Quality - The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence
  • Productivity - The ability to maximise output with minimum input. The willingness to seek more efficient and effective ways of getting things done

Preferred Qualifications

  • Experience working as part of a team where “people” skills were important
  • Experience in a restaurant/bar environment and hotel/venue banqueting
  • Basic Food Hygiene Certification

Additional Information

  • This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management
  • This role is open to direct applicants only: no agencies please

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