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Customer Service Advisor

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Job 9998n has expired and is no longer available.

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Job Details
  • 9998n
  • JVP Group
  • St Asaph, Denbighshire
  • Permanent, Full Time
  • Starting salary in region of £20,000 to £25,000 + generous holidays

Customer Service Advisor (Client Relationship Manager / Recruitment Marketing Advisor)

Are you ready for an exciting challenge?

At JVP Group our client base is rapidly growing, so we’re expanding our team. Opportunities are available for solutions-focused individuals to join us and help nurture relationships with our existing clients, delivering an exceptional service to the high standards they are accustomed to.

Although welcome, no prior experience is necessary for this role as thorough hands-on training will be provided, but you will need to bring:

  • A positive attitude with enthusiasm to learn and determination to succeed
  • An inquisitive mindset, with a helpful, friendly, confident, and professional telephone manner
  • Natural ability for written communication with a high level of grammar, spelling and attention to detail
  • Superb organisational and IT skills, along with timely and accurate typing skills

If you’ll thrive in a busy role where no two days are the same and where you’ll learn something new every day, then explore this superb career opportunity within our highly driven team at JVP Group.

The Company

We are JVP Group, an award-winning, innovative job advertising and marketing company that continues to grow and evolve. Let’s get one thing straight from the start, we are not a recruitment agency. JVP Group is a disruptor in the recruitment market, delivering high-quality, unique solutions to employers across the UK, including to many well-known brands and across a diverse range of sectors.

Job advertising is what we do and do very well, day in day out, our team have over 20 years’ experience, so clients trust us to write job advert copy and deliver comprehensive advertising and online marketing campaigns that get results.

The JVP team are passionate about bringing employer brands to life and effectively showcasing job opportunities through digital channels to enable employers to directly attract the best talent. Whether we are assisting with shortlisting applications as an extension of our client’s team, administering online skills testing to help them make informed decisions, or advising on the talent pool for specific vacancies, our focus is always on helping employers to efficiently hire the best people, whilst removing the high costs and time-consuming tasks from their recruitment process. We achieve this by delivering an exceptional customer service experience that is highly efficient, helpful, knowledgeable, and solutions focused.

The Role – Client Relationship Manager / Recruitment Marketing Advisor

You will provide high quality customer service support through a wide variety of phone-based, administrative and recruitment marketing tasks. This is a varied role with a fast-paced workload and plenty of multi-tasking, and you’ll need to develop an in-depth understanding of our clients, services, systems, and processes.

The talented team at JVP will train and support you, encourage and challenge you, but the key formula for success will be your determination to learn and develop, a high level of attention to detail, superb written communication and customer service skills, and passion to grow successful professional relationships with our clients – predominantly over the telephone.

You will receive comprehensive training that will enable you to:

  • Take in detail from our clients for their job advertising campaigns, gathering comprehensive company and vacancy information, whilst providing tailored advice to ensure their job advertising campaigns are effective
  • Write employer branded job advert copy tailored for each campaign to send for client approval, prior to colleagues publishing the content across our extensive job board network and social media channels
  • Proactively phone our existing clients to nurture relationships, and provide support and advice to ensure that live vacancies advertised by us for them, lead to a hire
  • Identify commercial opportunities through account management conversations, to raise awareness of relevant additional services with existing clients
  • Respond to prospective client enquiries from referrals, website enquiries and via networking, gathering and understanding requirements and advising on appropriate solutions
  • Where required by employer clients, as an extension of their team, review and shortlist their applications and conduct telephone screening calls
  • Complete research and messaging activity on LinkedIn

The Package

You will have plenty of opportunity to reap the rewards as you establish yourself in our growing business and contribute to achieving company goals.

You will also benefit from:

  • Comprehensive training and support
  • Permanent contract with full time hours Monday to Friday 8.45am to 5.15pm
  • Starting salary in the region of £20,000 to £25,000, level based on current experience
  • Generous annual leave starting at 25 days and rising with increments to 30 days with length of service, plus bank holidays

You will be working at our prestigious offices located on the New Vision Business Park in St Asaph. Our facilities provide the space to think, the room to grow, and the technology to innovate. Our people are at the heart of everything that we do.

How to Apply

Express your interest by submitting both your CV and a cover letter, stating why you believe this role and our company is the perfect fit for you.

Shortlisted applicants for this Customer Service Advisor(Client Relationship Manager / Recruitment Marketing Advisor) role will initially be sent a link to complete an online skills assessment, which forms part of our selection process.

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