Customer Service Administrator

• 6443b
• C P Financial Claims
• Office in Wrexham
• Permanent, Full Time
• Salary up to £23,500 + bonus scheme & career progression ops

Customer Service Administrator / Claims Team Administrator

Does an exciting and varied role, where you’ll benefit from heaps of career support and guidance, sound ideal? If so, we have an amazing opportunity for a proactive, confident, and organised team player to join our experienced team at CP Financial Claims.

Our Company

Through our industry knowledge and belief in unrivalled customer service, CP Financial Claims offer a unique approach within the financial services industry, with a determination to help those reclaim pension and investment losses incurred through no fault of their own.

To support our ambitious growth plans, we have developed a team of highly experienced well-trained underwriters and compassionate customer focused claims handlers and claims administrators. We believe in training those from the ground up, with amazing in-depth training to support those to build a long-term career.

The Role – Claims Team Administrator

Reporting to the Administration Manager, as a Claims Team Administrator you will provide a friendly and compassionate service to all our clients.

Your duties will include, although not limited to, requesting evidence from 3rd party companies, processing documentation, chasing information requests, and updating clients on the status of their claims via telephone and email.

The Package

Working at our Wrexham office, Monday to Thursday 9am to 5pm and Friday 9am to 4:30pm, you will benefit from:

• Permanent contract
• Salary in the region of £23,000 to £23,500, with the level dependent on experience
• 20 days annual leave plus bank holidays, increasing with length of service to up to 25 days
• Comprehensive training and career progression opportunities
• Bonus scheme
• Free onsite parking
• Bright Exchange
• Employee Assistance Program

Our Requirements – Claims Team Administrator

• Strong communication skills with a professional telephone manner
• IT literate, with good knowledge of Microsoft Office, in particular Word and Excel
• Problem-solving skills, with the ability to multitask and perform under pressure
• Amazing organisational skills
• Self-motivated with an eagerness to learn and develop

Although not essential, previous experience working within an office environment would be advantageous.

All applications for this Customer Service Administrator role are to be submitted online, and strictly no agency calls or agency CV submissions.