Customer Service Account Manager

• 99981
• JVP Group
• St Asaph
• Permanent, Full Time
• Salary up to £25,000 + full training & generous annual leave

Customer Service Account Manager - although welcome, no prior experience needed!

Would you thrive working in a fast-paced environment supporting existing clients, where you’ll learn something new every day?

At JVP Group our services are in high demand and our client portfolio is growing at pace, so we’re expanding our team to help deliver effective solutions to our clients – employers across the UK.

You’ll receive comprehensive training, support, and encouragement to help you develop your career within our fast growing, dynamic business.

Our Company

Let’s get one thing straight from the start, we’re not a recruitment agency and there’s definitely no cold calling activity! JVP Group is an award-winning job advertising and marketing company that continues to grow and evolve in a market that does not stand still, and we like to be at the forefront.

We deliver comprehensive solutions for UK employers, helping them attract their own talent through employer branded job advertising, and as needed, saving them time through our managed applicant screening solutions, and testing services. Our client portfolio is diverse and includes many well-known brands such as Chester Zoo, Rowlands Pharmacy, Moneypenny, and NSPCC, to name a few.

The Role – Customer Service Account Manager (a.k.a. Talent Attraction Advisor)

You’ll be working within a team orientated culture where strong communication is high on the agenda, helping each other to overcome challenges and celebrate successes.

The comprehensive training that you will benefit from will enable you to proactively support allocated existing clients (employers), helping them to efficiently attract and hire their own talent through our tailored job advertising and recruitment support solutions. You will achieve this by:  

• Gathering detail from clients via email and over the phone, and writing their employer branded job adverts
• Phoning allocated existing clients to nurture relationships, and provide support and advice, ensuring each job advertising campaign leads to a hire
• Acting as an extension of a client’s team for managed campaigns, reviewing and shortlisting their job applications, conducting screening calls with applicants, and booking and confirming interviews for the client to undertake
• Completing research and messaging activity on social media to promote vacancies
• Assisting with uploading adverts to job sites as needed as part of a small hands-on team

Our Requirements

Although welcome, experience is not essential as thorough hands-on training will be provided that will enable you to succeed as a Customer Service Account Manager (Talent Attraction Advisor), however you will need to bring:

• A positive mindset, and be solutions/results focused
• Enthusiasm to learn, determination to succeed, and be resilient
• Exceptional active listening and interpersonal skills, with an inquisitive mindset and a helpful, friendly, confident, and professional telephone manner
• Natural ability for written communication with a high standard of grammar, spelling and attention to detail
• Strong work ethic and be reliable
• Enjoy the challenge of working under pressure with frequently changing priorities
• Superb organisation and prioritisation skills
• Good computer skills, with timely and accurate typing and data entry skills

The Package

You’ll need to be prepared to learn and put in the work, as it will be no stroll in the park – but you will be appreciated and well rewarded as you establish yourself in our growing business and contribute to achieving company goals. As a Customer Service Account Manager (Talent Attraction Advisor), you’ll benefit from:

• Comprehensive training
• Salary in the region of £20,000 to £25,000, starting level dependent on experience
• Generous annual leave starting at 25 days plus bank holidays, rising incrementally with length of service to a maximum of 30 days plus bank holidays
• Permanent contract, working Monday to Friday 8.45am to 5.15pm with 1 hour lunch break. Although, flexibility with hours is required for occasions where urgent tasks arise

As a Customer Service Account Manager (Talent Attraction Advisor), you’ll be working at our prestigious offices located on the New Vision Business Park in St Asaph, conveniently situated near to the A55. Our facilities provide the space to think, the room to grow, and the technology to innovate. Our people are at the heart of everything that we do.