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Part Time Live Chat / Customer Service Representative

Job Details
  • 4403
  • Moneypenny
  • Wrexham
  • Permanent, Part Time
  • Pay rate of £9.13 per hour + attractive benefits

Live Chat Agent (PA) / Customer Service Representative – Multiple part time roles available to cover evenings and weekends.

Due to continued growth, Moneypenny has multiple opportunities for customer service superstars to join our growing Live Chat Team working within the happiest office in the land!

Moneypenny started life as a telephone answering service with a difference: offering clients one person who they know and trust to look after calls exactly as if based in their office. Today, we’re proud to call ourselves the world’s leading outsourced communications provider.

We recruit only the best people, who can deliver excellent standards of customer service and love working together, with us, to ensure that our clients get an unprecedented level of customer service. We appreciate and recognise the hard work of our teams and offer attractive benefits including an on-site pub and gym, in addition to a flexible benefits scheme to suit you. That’s not all, the list goes on, so read on for a full list of benefits on offer with the role. 

As a result of the hard work of our employees and recognising their efforts, we have a fast-growing business that is creating new opportunities all the time, with state-of-the-art working and communal spaces that includes a treehouse!

The Role - Live Chat Agent (PA) / Customer Service Representative

We look after the live chat function on the websites of businesses of all sizes, from sole traders to multinational corporations, which is why we’re always on the lookout for awesome Live Chat PA’s to wow our clients and their customers.

To be a successful Live Chat PA, you must be customer service-focused with brilliant written communication skills. Your duties will include:

  • Promptly and efficiently responding to all Live Chat messages and relaying important information to clients
  • Delivering the highest levels of customer service to clients and their customers
  • Working to agreed timescales, ensuring clients never miss a Live Chat message
  • Entering information into our system in an accurate and timely manner

Our Requirements - Live Chat Agent (PA) / Customer Service Representative

  • Proven experience delivering high levels of customer service
  • Excellent written communication skills
  • Accurate and timely data entry skills

The Package

You’ll be working in an über friendly environment in our office in Wrexham (North Wales), where you’ll also receive full training to flourish. As a Live Chat PA, you’ll receive:

  • A pay rate of £9.13 per hour
  • 26 days annual leave (pro rata)
  • Flexible benefits scheme where you can pick and mix to suit you and your lifestyle

You’ll be employed on a permanent contract, with a number of part time shift patterns available covering evenings and weekends as follows:

  • 5pm to 12pm, 4 on 4 off rota system to include weekends and bank holidays
  • 7am to 7pm Saturday and Sunday
  • 2pm to 10pm Saturday and 10am to 2pm Sunday

All applications for this Live Chat Agent (PA) / Customer Service Representative vacancy are to be submitted online.

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