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Member Service Officer

Job Details
  • 4480
  • Cambrian Credit Union
  • Rhyl
  • Permanent, Full Time
  • Starting salary of £18,710 + attractive benefits

Member Service Officer (Customer Service)

If you have excellent customer service skills and you’re looking for a rewarding career where you’ll be fully supported and trained to develop your knowledge and skills to shine, read on to find out more about this superb opportunity to join the largest credit union in Wales.

Cambrian Credit Union (CCU) is a community owned and controlled financial cooperative, providing a wide range of practical, affordable, and straightforward financial services to everyone. As a social enterprise, Cambrian strive to improve and enhance the social, financial, and economic well-being of members by promoting sensible savings and prudent borrowing.

With a network of 5 branches in Wales, the solutions focused team are passionate about treating people as individuals and take pride delivering a friendly and helpful service.

The Role - Member Service Officer (Customer Service)

Reporting to and supported by the Office Manager, you'll be a valued member of the team and the face of Cambrian for many of the members. From processing member transactions to identifying sales referrals, you'll help members and your branch succeed.

You will receive comprehensive training to support you in carrying out the following duties:

  • Assisting with member queries and transactions both over the phone and face to face
  • Processing member transactions
  • Preparing loan applications and loan assessment reports, making decisions, and seeing them through to completion
  • Identifying member needs and making relevant sales referrals

Our Requirements – Member Service Officer (Customer Service)

  • Proven customer service experience
  • Superb communication and interpersonal skills, with a helpful and professional manner
  • Solutions focused and keen to achieve results working collaboratively with colleagues
  • Excellent judgment and decision-making skills
  • Diligent with a high level of numeracy skills and attention to detail
  • Computer literacy with accurate and timely data entry skills
  • Strong desire and ability to learn new things
  • Enthusiasm and proactive approach to work
  • Ability to multi-task and perform effectively under pressure

Although not essential, experience gained within a financial institution or similar would be highly advantageous.

The Package

Your professional development goals will be listened to, with ongoing training encouraged and support available. In addition, you will benefit from:

  • Permanent contract, working full time, Monday to Friday 9am to 5pm
  • Starting salary of £18,710
  • 28 days annual leave inclusive of bank holidays, rising incrementally with length of service to a maximum of 33 days inclusive of bank holidays
  • An additional day’s leave during the Christmas annual leave period
  • Enhanced sick pay
  • Staff loan rate
  • Yearly employee bonus scheme
  • Enhanced employee assist programme
  • Staff uniform

You will work at the Rhyl office, however there may be a requirement to cover at other locations during busy periods or for holiday cover.

All applications for this Member Service Officer (Customer Service) vacancy are to be submitted online.

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