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Customer Service Advisor

Job Details
  • 6440
  • Moneypenny
  • Wrexham
  • Permanent, Full Time
  • Salary of £22,750, rising to £23,250 + subsidised meals + onsite gym

Customer Service Advisor - This is an office-based role, working full time at our award-winning headquarters in Wrexham.

Are you a smiley person who loves chatting, and you’d thrive in an environment where your contributions are recognised, rewarded and truly valued? If so, we have an exciting career opportunity for you to explore here at Moneypenny.

People are the heart of our business and many colleagues have been with us for years and years, join us and you’ll soon feel like part of the family. For over a decade we’ve been voted as one of the best companies to work for in the UK! We’ve worked hard to create a comfortable, eco-friendly, and inclusive environment where our people feel happy, and most importantly, at home.

What We Do…

Moneypenny is the number 1 outsourced provider of brilliant customer conversations, for over 21,000 businesses of all sizes. Fast-forward two decades and what started as a single, dedicated PA (who's still with us today) looking after calls for a handful of local clients, is now a 1000-strong team working across continents from our state-of-the-art UK headquarters in Wrexham, and in our US office in Atlanta.

Handling over 20 million calls and chats annually makes Moneypenny the biggest and fastest growing company of our type.

The Role – Customer Service Advisor

From day 1 you will begin your 3-week training journey where you’ll learn how to use our bespoke in-house system. You’ll be shown how to handle a variety of calls and enquiries across the various sectors we support such as Property, Legal, Healthcare, Finance and Bespoke Customer teams.

You will be an important point of contact for our clients’ callers, answering queries and handling their calls and accurately relaying messages within our system.

What you’ll need to be considered for this Customer Service Advisor vacancy…

Although welcome, no call taking experience is required! You will need a resilient yet compassionate nature to effectively deal with high volume and sometimes challenging calls. Providing phone support on behalf of a variety of clients across a diverse range of industries, will mean that no two days are the same! You’ll also need:

  • A confident telephone manner with good interpersonal skills
  • Ability to use your empathetic listening skills to deliver excellent customer service over the phone
  • Great multi-tasking skills in a fast-paced environment
  • Excellent problem-solving skills
  • Good computer and data entry skills

Work for a company as amazing as you are…

“I have built such amazing friendships with my clients over the years. They have always made me a true part of their team.”

“Working within a team here is so much fun! We have monthly team lunches and there are always amazing prizes to be won for team days out.”

The Package

As a Customer Service Advisor working at our award-winning headquarters in Wrexham, you’ll enjoy welcoming, spacious, state-of-the-art offices, plus communal spaces including a treehouse – we like to do things differently around here! You’ll also benefit from:

  • Permanent contract
  • Starting salary of £22,750, rising to £23,250 after 6 months in the role
  • 26 days annual leave, plus bank holidays
  • Mental health support (Employee Assistant Program) with access to an onsite mental health counsellor
  • Access to our brand-new wellbeing room to help enhance your physical and mental wellbeing
  • Access to a 24/7 Doctor line
  • Comprehensive training and where desired, long-term career progression across the business
  • Subsidised meals
  • Free onsite gym access
  • And did we mention our epic parties? We know how to celebrate in style!

You’ll work 39.5 hours per week, on a rotating shift pattern which will include working one Saturday or Sunday out of every 4 weeks. Each week you’ll work set 8-hour days, between the hours of 8:30am and 7:30pm. Please note that these rotas are subject to occasional change, although plenty of notice will be given.

PLEASE NOTE: By clicking apply on this job site, you will automatically be redirected to a new webpage, where you will be required to complete an online application to be considered for this Customer Service Advisor role.

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