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Laundry Porter

Job Details
  • APS006
  • Adventure Parc Snowdonia
  • Dolgarrog
  • Permanent, Part Time
  • £9.30 per hour

We launched our world-first inland surf lagoon - Surf Snowdonia - in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

We are now looking for Hotel Laundry Porter who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

Job Purpose

To deliver outstanding levels of cleanliness and guest comfort working alongside our Head Housekeeper.

Main Duties and Responsibilities

  • To perform the sorting, counting and recording of all linen to ensure sufficient stock is available
  • Check all laundry in and out, ensuring all documentation is checked and completed as necessary
  • Check in deliveries and put in correct storeroom
  • To perform cleaning and maintenance of all storage, corridors and public areas to the required standard
  • To ensure that all linen trolleys, cupboards and all items pertaining to guest service are stocked as required
  • To report any maintenance to the Housekeeper or supervisor as soon as possible
  • Collect room service trays and return them to the kitchen
  • Remove all crockery and excess dishes from all rooms
  • Remove all rubbish and soiled linen from all bedroom floors
  • Maintain a safe and secure environment for yourself, guests and colleagues
  • Respect the privacy of others and maintain behaviours in line with the company’s security, operating process and environmental policies
  • Deal with any guest enquires in a positive manner and in line with defined standards
  • Be proactive in ensuring all guests are acknowledged in a timely and appropriate manner
  • Ensure your behaviour respects the perspective, privacy, safety and security of your colleagues 
  • Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own
  • Report for duty on time in line with departmental personal presentation standards
  • Be aware of scheduled shifts and planned learning sessions; attend as required
  • Be aware of the department standards, goals, objectives and performance
  • Be aware of specific guest requests and on-site contractors
Key Skills / Experience Requirements

Leadership - The ability to envision possibilities, contribute to high performing teams, and inspire passion. The willingness to take calculated risks, assume responsibility, and enhance quality and service.

Teamwork - The ability to work cooperatively with others, be part of a team and work together as oppose to working separately or competitively. The willingness to cooperate with others and seek common goals.

Customer Focus - The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

Living the Values - The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.           

Dependability - The ability to do what is required to meet commitments and to deliver as needed.

Adaptability - The ability to be flexible and change as needed. The willingness to learn from others.

Quality - The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.

Productivity - The ability to maximise output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

Preferred Qualifications

  • Experience in hotel housekeeping  
  • Experience working in a demanding role

 Additional Information

  • Standard working hours 5 out of 7 days and to the business needs
  • This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
  • Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management
  • This role is open to direct applicants only: no agencies please

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