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Income Officer

Job Details
  • 4911
  • North Wales Housing
  • Llandudno Junction or Bangor office with hybrid / flexible working
  • Permanent, Full Time
  • Salary of £27,703 + attractive benefits

Income Officer (Flexible Working Option)

Do you have experience within a debt recovery role or similar and have the ability to hold everyday conversations in Welsh? If so, read on to uncover an exciting career opportunity…

Joining our progressive organisation with an inclusive culture, you will have the option for hybrid / flexible working, and will benefit from our full support to fulfil your personal development, with plenty of potential for career progression.

Our Company

North Wales Housing provides homes and delivers services to over 2,700 households across North Wales. Development is core to our future visions, and we’ve committed to over 200 quality new homes by 2023.

Although the organisation is rapidly growing, our vision and values have always been about more than just bricks and mortar. We’re a regional market leader in providing housing and services to vulnerable people, and our tenants are at the heart of everything we do.

Our team of around 170 individuals mean a lot to us, too. We’re proud to say that we’re Gold Standard Investors in People, testament to our desire to care for our colleagues. Our People Strategy focuses on creating an environment where our people are proud to work at a place they want to be, supported to achieve their potential, give their best, and feel valued for their contribution.

The Package

  • Salary of £27,703
  • Permanent contract, working 35 hours per week, Monday to Friday, 9am to 5pm (some flexibility available with start and finish times)
  • Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
  • Further studies support and career development opportunities
  • Employee health assistance scheme
  • Enhanced maternity and paternity pay
  • Generous contributory pension scheme
  • Hybrid / flexible working options, enabling you to combine working from home and our offices in Llandudno Junction or Bangor as required
  • Minimum of 23 days annual leave plus bank holidays

The Role – Income Officer

Reporting to the Income Manager, you’ll maximise rental income by managing arrears cases within a designated geographical area. This will involve:

  • Managing arrears cases, sundry tenant debt and rechargeable repairs recovery
  • Communicating with tenants via telephone, tenant visits, letters, and emails
  • Negotiating payment arrangements for tenants, including calculating and administering Direct Debit payments
  • Completing affordability checks on new tenants
  • Providing financial advice where needed, and referring tenants to money advice agencies as appropriate
  • Responding to rental account enquiries
  • Updating the CRM system and tenant diaries
  • Assisting with the management of court order cases, serving legal notices where required

Our Requirements – Income Officer

  • Experience gained within a debt recovery role or similar
  • Good knowledge of welfare benefits systems
  • Ability to hold everyday conversations in Welsh
  • Willingness to travel to tenant addresses in North Wales
  • Good working knowledge of Microsoft Word, Excel and Outlook
  • Excellent communication skills, with a confident and polite telephone manner
  • Ability to solve problems, with a solutions-focused and can-do attitude

Although not essential, previous experience of working in a housing organisation, with knowledge of tenancy issues and relevant legislation would be advantageous.  

To read this advert in Welsh, please click here.

All applications for this Income Officer role are to be submitted online.

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