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Client Relationship Manager

Job Details
  • 9998t
  • JVP Group
  • St Asaph
  • Permanent, Full Time
  • Starting salary in the region of £20,000 to £25,000

Client Relationship Manager

Ready for an exciting challenge?

Are you inquisitive with a helpful, friendly, confident, and professional telephone manner? Do you have natural ability for written communication, along with superb organisational and IT skills?

If you’ll thrive in a busy role where no two days are the same and where you’ll learn something new every day, then explore this superb career opportunity within our highly driven team at JVP Group.

The Company

We are JVP Group, an award-winning, innovative job advertising and marketing company that continues to grow and evolve, even throughout the pandemic, with exciting new projects on the horizon. Let’s get one thing straight from the start, we are not a recruitment agency. JVP Group is a disruptor in the recruitment market, delivering high-quality, unique solutions to employers across the UK, including many well-known brands.

Job advertising is what we do and do very well, day in day out, our team have over 20 years’ experience, so clients trust us to write job advert copy and deliver comprehensive advertising and online marketing campaigns that get results.

The JVP team are passionate about bringing employer brands to life and effectively showcasing job opportunities through digital channels to enable employers to directly attract the best talent. Whether we are assisting with shortlisting applications as an extension of our client’s team, administering online skills testing to help them make informed decisions, or advising on the talent pool for specific vacancies, our focus is always on helping employers to efficiently hire the best people, whilst removing the high costs and time-consuming tasks from their recruitment process. We achieve this by delivering an exceptional customer experience that is highly efficient, helpful, knowledgeable, and solutions focused.

The Role – Client Relationship Manager

You will provide high quality customer service support through a wide variety of phone-based, administrative and recruitment marketing tasks. This is a varied role with a fast-paced workload and plenty of multi-tasking, and you’ll need to develop an in-depth understanding of our clients, services, systems, and processes.

The talented team at JVP will train and support you, encourage and challenge you, but the key formula for success will be your determination to learn and develop, a high level of attention to detail, superb written communication and customer service skills, and passion to grow successful professional relationships with our clients – predominantly over the telephone.

You will receive comprehensive training that will enable you to:

  • Take in detail from clients for their job advertising campaigns, gathering detailed company and vacancy information whilst providing tailored advice to ensure their job advertising campaigns are effective
  • Write employer branded job advert copy tailored for each campaign to send for client approval, prior to colleagues publishing the content across our extensive job board network and social media channels
  • Proactively call clients to provide support and advice to ensure that live vacancies advertised by us for them, lead to a hire
  • Identify opportunities to raise awareness of relevant additional services with existing clients
  • Respond to prospective client enquiries from referrals, website enquiries and via networking, gathering and understanding requirements and advising on appropriate solutions
  • Where required by employer clients, as an extension of their team, review and shortlist applications, conduct preliminary telephone interviews and coordinate the interview process

About You

If you have the attributes below, and from your thorough research you are passionate about who we are and what we do at JVP Group, then we want to hear from you.

  • Natural writing ability with a high standard of grammar and spelling, as you will need to learn how to write effective job adverts that achieve results – a key part of this role
  • Resilient and solutions-focused, with enthusiasm to pick up the phone to contact clients, provide support, and develop long lasting relationships
  • Timely and accurate typing and data entry skills
  • Strong IT literacy, particularly with the internet and Microsoft Word
  • Highly organised with the ability to juggle multiple tasks and prioritise own workload effectively in a fast-paced environment
  • Good work ethic and a proactive and positive attitude
  • Team player with the ability to adapt to positive change within a rapidly evolving business

The Package

As a Client Relationship Manager at JVP Group, you will have plenty of opportunity to reap the rewards as you establish yourself in our growing business and contribute to achieving company goals.

You will benefit from:

  • A permanent contract with full time hours Monday to Friday 9am to 5.30pm
  • A salary in the region of £20,000 to £25,000 with the starting level based on current skills and experience
  • 25 days annual leave (rising with increments to 30 days with length of service), plus bank holidays

You’ll be working from our prestigious offices located in St Asaph (North Wales), which provide the space to think, the room to grow, and the technology to innovate. Our people are at the heart of everything that we do.

How to Apply

Express your interest by submitting both your CV and a cover letter, stating why you believe this role and our company is the perfect fit for you.

Shortlisted applicants for this Client Relationship Manager role will initially be sent a link to complete an online skills assessment, which forms part of our selection process.

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