2nd Line Support IT Analyst

Job Details
  • 4323
  • LGH Central
  • Option to work from home, with visits to the Manchester office as required
  • Permanent, Full Time
  • £25,000 to £30,000, with option to work from home

Senior IT Analyst (2nd Line Support Analyst) – MySQL working knowledge essential.

Option to work from home / remote working within the UK, with visits to the Manchester office as required.

LGH was founded in Manchester in 1970 and the company quickly grew to be a major player in the British lifting business, helping all kinds of clients, from North Sea oil and gas operations off the coast of Scotland, to construction companies in the heart of the capital.

Today, we have grown to over 20 locations in the US and 9 locations in the UK and Europe, employing over 300 people and handling many thousands of assets from the world’s leading manufacturers – and that is just the start. Over the next 30 years we plan to open 30 new depots, exploring new markets from Moscow to Dubai, extending our global reach and establishing LGH as the number one lifting gear experts worldwide.

We have an exciting opening for a Senior IT Analyst, where you can truly make your mark as part of a dynamic, forward thinking team within our ambitious and growing company.

The Role – Senior IT Analyst (2nd Line Support Analyst)

As a Senior IT Analyst, you will enjoy a varied and busy role working on a diverse range of projects and support tasks. Not only will you be involved in the general day to day operations of the support desk, which covers our operations in the UK and Europe, but you will also be involved in report writing using MySQL, testing the latest development releases of our internal software and researching and implementing new innovative technologies.

You’ll be part of our fast-moving support department, with duties to include:

  • Writing SQL queries to extract data from MySQL databases
  • Monitoring emails, tickets and notifications, creating and logging tickets and keeping your tickets up to date in accordance with our service level agreements
  • Taking the lead on IT projects and seeing them through to completion
  • Handling calls to the helpdesk, working collaboratively to investigate and resolve incidents
  • Patch management, back up management and testing
  • Training and supporting junior members of the team

Our Requirements – Senior IT Analyst (2nd Line Support Analyst)

To be considered for this vacancy, you will need experience providing 2nd line IT support, along with the following working knowledge and skills:

  • Ability to write database queries in MySQL language
  • Microsoft Office 365 administration and support
  • Windows Server 2012-2019
  • Windows 7/10 administration
  • Active directory administration, DNS, DHCP
  • Superb communication skills, with excellent spoken and written English

The Package

You will be joining a supportive and professional team where you will be encouraged to bring your ideas to the table and have a voice within the business. Benefits include:

  • Permanent contract with full time hours Monday to Friday, normally 9am to 5pm with some occasional weekend and after hours work required to meet business needs
  • Salary in the region of £25,000 to £30,000 with the level dependent on experience
  • 25 days annual leave plus bank holidays
  • Contributory pension scheme
  • Private healthcare following successful completion of probation period

Due to current Government restrictions, you will be required to work from home initially, and you can continue to do so on a permanent basis if preferrable, with visits to our office in Atherton (Greater Manchester) as required.

All applications for this Senior IT Analyst (2nd Line Support Analyst) vacancy are to be submitted online.

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