Call Handler (outbound)


Company 

Brook Street

Location 

Liverpool

Employment Hours 

Full Time

Employment Type 

Permanent

Salary 

Job Requirements/Description

Do you want to influence the future of service and shape customer experience for some of the world's leading brands?

Working as part of the Outbound Team for the campaign, undertaking proactive customer contact in all aspects of sales, campaign promotions and activities. This is a permanent position based in Liverpool with the option to go hybrid after a training period.

Job Spec

  • Interact with the customer across all channels (inbound/outbound calls and emails)
  • Providing a first-class experience for customers each and every time
  • Acting as a trusted advisor in answering questions and solving problems
  • Advising customers on the best services available, using product knowledge to showcase the best solutions
  • Up sell additional products as needs arise
  • Building rapport with customers
  • Providing a value-add service that enhances the customer experience and builds our brands and service reputation
  • Capture, maintain and ensure quality of customer data
  • Identify and highlight any service-related issues, incidents or trends
  • Highlighting and escalating issues as necessary
  • Delivering and maintaining both individual and team targets

Ideal Qualities:

  • Ideally at least 12 months experience within an outbound and/or account management role
  • Self-driven and hungry mentality, driven to offer great service through your strong work ethic
  • IT Savvy with good MS Office (Word and Excel) and keyboard skills
  • The commitment to work towards individual targets and KPIs
  • Willingness to travel to ad-hoc customer fairs and training events
  • Flexibility in hours of work/shift pattern
  • Comfortable within fast changing and developing environment
Company 

Brook Street

Location 

Liverpool

Employment Hours 

Full Time

Employment Type 

Permanent

Salary 

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