3rd Line IT Support Engineer

3rd Line Support, L3 Engineer, Networking, Windows Server, Server Builds & Migrations, Networking (TCP/IP, DNS, DHCP, VPN) , VLAN, Microsoft/ Windows environment

PLEASE READ - Based in and around Merseyside/Liverpool 3-4 days a week and Ellesmere Port 1-2 days a week (5 days a week on site). Time frames may very week to week as you will be on site at their clients.

Applicants MUST be able to drive and this is based on site 5 days a week - use of a company car is available

An IT company are looking for a 3rd line Support Engineer to provide technical support (networking/Server/ Infrastructure/ VLAN) and assistance to end-users for computer hardware, software, and network-related issues.

The position requires the individual to be willing to do anything between1st-3rd line support as part of the day to day as it won't always be the high level jobs you are required for.

Responsibilities:

• Server builds & Migrations
• Networking duties (LAN/ VLAN)
• Set up and maintain network infrastructure, including routers, switches, firewalls, and wireless access points.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Perform routine maintenance tasks, such as system updates, backups, and security patches.
• Troubleshoot hardware and software problems, diagnose issues, and implement solutions promptly.
• Manage user accounts, permissions, and access rights in accordance with company policies.
• Respond to IT support tickets and service requests

3rd Line Support, L3 Engineer, Networking, Windows Server, Server Builds & Migrations, Networking (TCP/IP, DNS, DHCP, VPN) , VLAN, Microsoft/ Windows environment