Call Centre Operative


Company 

Brook Street

Location 

Liverpool

Employment Hours 

Full Time

Employment Type 

Permanent

Salary 

Job Requirements/Description

My client is looking for a motivated customer service advisor to join their busy team in Liverpool !
7-day operation - 09:30 -19:30
24 - 26.5k per year
Perm Role
Liverpool Central
JOB DESCRIPTION
Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do.
Handle all customer interactions in a prompt, professional and knowledgeable manner.
Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.
Provide a value add service that enhances the customer experience and builds our brand and service reputation.
Capture, maintain and ensure quality of customer data.
In emergency situations you will correspond with rescue workers.
Highlight and escalate issues as necessary.

QUALIFICATIONS
Candidates will have significant experience of working in a busy customer service environment within the automotive, hospitality, travel/leisure or emergency service sectors.
Previous experience of working in a Customer Contact Centre environment providing excellence in service to the customer would be an advantage.
A passion for delivering first class customer service.
Excellent verbal and written communication skills.
Good social and interpersonal skills, personable with strong emotional intelligence.
Good listening skills.
Excellent problem solving skills.
Quality focused with attention to detail.
A warm, helpful and positive approach.
Dynamic, proactive, confident, self-motivated and driven to succeed.
Premium Brand Attitude.
High affinity for a premium car manufacturer, automobile industry and future technologies.
Technical understanding and proficient computer literacy.
Interest in innovative communication media.
Stress resistance in emergency situations.
High degree of reliability, teamwork skills and flexibility.
Able to respond to customers from different countries.
Geographical and traffic regulation knowledge would be an advantage.
Flexibility in hours of work/shift patterns.

Company 

Brook Street

Location 

Liverpool

Employment Hours 

Full Time

Employment Type 

Permanent

Salary 

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